User Testing
Usability testing with real users. Discover how they interact with your product and where they get frustrated, before it's too late.
Are you designing based on assumptions?
Without testing with real users, design decisions are based on intuition. This leads to products that don't solve real problems or are difficult to use.
- Users don't complete critical tasks in your product
- You receive negative feedback but don't know exactly what to fix
- The team has different opinions about the user experience
- You need to validate a prototype before investing in development
Our Approach: Flexible Methodologies
We adapt the methodology to your needs: from quick guerrilla testing to deep moderated studies. Always with the think-aloud protocol to capture user reasoning.
Moderated Testing
1:1 sessions where a facilitator guides the user through specific tasks, asking follow-up questions to understand the why.
Guerrilla Testing
Quick tests in real context (coffee shops, offices) to get immediate feedback with minimum budget and time.
Unmoderated Testing
Users complete tasks remotely and autonomously. Ideal for reaching higher volume and geographic diversity.
Our Process
Objective Definition
We identify what questions you need to answer and design tasks that will reveal the answers.
Participant Recruitment
We select users who represent your real audience, defining inclusion and exclusion criteria.
Test Guide Creation
We develop the script with tasks, follow-up questions, and realistic scenarios.
Session Execution
We facilitate tests using think-aloud protocol, capturing recordings and detailed observations.
Analysis and Synthesis
We identify patterns, classify problems by severity, and generate actionable recommendations.
What We'll Deliver
Edited Recordings
Video clips with key moments from each session, ready to share with stakeholders.
Findings Report
Document with identified problems, task success metrics, and user quotes.
Severity Matrix
Classification of problems by impact and frequency to prioritize improvements.
Design Recommendations
Concrete solutions for each problem found, with references to best practices.
Ready to improve your users' experience?
Choose how you want to move forward
