Testing: Remote unmoderated
TL;DR
Unmoderated measurement of execution times and success rates on specific tasks. Users complete tasks independently while quantitative metrics are recorded.
Detailed description
Timed Tasks + Success Metrics constitute a quantitative methodology that objectively measures interface efficiency through completion time, success rate, number of errors, and other specific performance indicators. This technique allows establishing quantifiable benchmarks, comparing design versions, and validating usability improvements with objective data, eliminating subjective biases in evaluation. Research demonstrates its effectiveness for optimizing critical flows and demonstrating ROI of UX improvements (Nielsen Norman Group). It is especially valuable for processes requiring efficiency, such as checkout, important forms, and repetitive tasks where speed directly impacts user satisfaction.
Main objective
Measure interface efficiency and effectiveness through quantitative metrics.
Use cases
When to use it
For objective interface performance evaluation without moderator bias.
Effort level
MediumRecommended number of users
20-30 users for statistically significant dataAdvantages
Disadvantages
When to use
Metrics
Practical example
Measure time to complete a purchase process and calculate success rate without moderator intervention.
Free tool by UXR — UX Research Consulting in Chile