Information architecture: Card Sorting
TL;DR
Method for understanding how users group information, helping to define or validate an information architecture.
Detailed description
Card Sorting is an information architecture methodology that reveals how users mentally organize and categorize content, providing fundamental insights for structuring navigation and taxonomies. Participants group cards representing content or functionalities into logical categories, allowing identification of common patterns in mental models and organizational expectations. Research demonstrates its effectiveness in creating intuitive structures that reduce disorientation and improve findability (Nielsen Norman Group). It is essential to conduct before designing navigation and can be executed through open, closed, or hybrid approaches depending on the project's specific objectives.
Main objective
Understand how users organize information and help define navigation structure.
Use cases
When to use it
Information architecture, before final wireframes.
Effort level
MediumRecommended number of users
15–20 participantsAdvantages
Disadvantages
When to use
Metrics
Practical example
Ask users to group intranet content cards and name categories.